康尔信

Warranty & Services

Purchasing Calsion products comes with abundant benefits

We not only offer reliable and excellent products, but also comprehensive service support. We are committed to offering best service and maintenance to our customers.

Pre-Sales Services

Project evaluation and system design

Expert guidance in generator set selection

Machine room design and installation plan

Low-Noise & Low-Emission Solutions

Generator sets for special application scenarios

During-Sales Services

Installation Instructions

Generator set debugging

Operational Training

Installation and environmental protection engineering services

After-Sales Services

Maintenance and repair services

Genuine Spare Parts Supply

Emergency Repair Services

Upgrading and reconstruction

Technical consultation and regular training programs

After-Sales Service

Customer satisfaction is our unchangeable goal
Calsion offers a four-level after-sales service system

LevelOne

Regional distributors/agents
Engineering service centres

LevelTwo

Divisions of Calsion
Branches of Calsion

LevelThree

Hefei HQ factory
Namely Technical Service Centre of Hefei
Calsion Electric System Co., Ltd.

LevelFour

Manufacturer of engines/generators
International warranty service institutions

Systematic Training

To ensure users master the operation, usage, and maintenance skills of generator sets, we will dispatch certified engineers to provide on-site training guidance. For systematic courses, you may also attend training at Calsion's factory.

Download Manual

Full Lifecycle Service Assurance

We consistently prioritize customer needs, continuously optimizing services throughout the entire pre-sales, during-sales, and post-sales process. This empowers customers to confidently invest in equipment procurement while ensuring stable and efficient operation throughout the entire lifecycle.

Learn More

Efficient Service Response

With our 24/7 service support, you may submit requests through designated channels such as our service hotline, online forms, or official email. Our professional team will respond promptly and deliver solutions.

Our Warranty and Service Policy

Quality Assurance, Your Trusted Choice. All power generation products provided by Calsion feature components of internationally renowned brands and have obtained ISO9001 international quality system certification. Whether you are a distributor or end-user, you can enjoy efficient and reliable dedicated technical support and services from Calsion's Technical Service Center.

Warranty Period. The warranty period for the generator set is 12 months from the date of manufacture or 1,000 operating hours, whichever comes first. During the warranty period, our company will fully assume responsibility for all failures caused by manufacturing defects in the generator set.

Non-Warranty Coverage. The following situations are excluded from warranty coverage: wear parts and consumables of the machine; malfunctions caused by human error or maintenance negligence; failures resulting from non-compliance with the original manufacturer's manual.

Value-Added Protection & Service Request Process. We offer additional paid maintenance services to identify potential issues at their source, ensuring long-term stable operation of your equipment. To request repair service, please download the repair request form and submit your requirements.

Spare Parts Claim Form

Download